Remote Support Services

In some cases, problems with computers or servers are minor in nature and can often be remedied in a very short amount of time.  The only thing that is required to address these problems, is physical access to the problem computer or server itself.

BWI Technologies offers its customers the luxury of harnessing the power of the internet to access their computers and networks, and in most cases, find and fix problems without ever having to step on their site.  Using innovative & secure technologies, our specialists have the ability to connect to most networks seamlessly and diagnose computer and related problems.  With this approach, BWI can provide our customers with a faster than normal solution, enabling them to get back to doing business quicker.  This approach maximizes your technical support dollars and enables us to offer the highest quality and responsiveness.

Additionally, we offer you the choice of having your problems resolved onsite (see Onsite Support Services) or of having us diagnose and fix your issues in our state-of-the-art computer lab.  Our bench technicians will evaluate & diagnose your issue and explain our findings in terms that you can understand. 

As with all our offerings, value & security are our highest concerns.  Rest assured that any form of remote access we use to assist you will be of the highest security.  Your networks or personal computers will never be exposed to outside threats while we are assisting you.  Any sensitive data on computers brought into our lab is protected as if the data belongs to us. 

Our mission is to provide our clients a competitive edge in their market space, using high-quality, affordable information-technology solutions and services.  BWI Technologies' remote support offerings help us make this mission a reality.

For current rates and terms, please contact BWI Technologies at 817.944.4294 or via email at sales@bwitech.com.