Network Monitoring & Management Services

One of the hallmark services provided by BWI Technologies is our unique remote monitoring and management services.  We take a "nested" approach to our remote management offerings, and as such, offer a highly configurable line of services.  In some cases, our clients only want us to login to their networks periodically and review server status, network utilization, and other criteria that change over periods of time, while they maintain the responsibility of managing the day-to-day operation of their network and its resources.  Other clients prefer a more "hands-off" approach, asking BWI to perform all the monitoring tasks, such as daily server status monitoring and logging, while also bearing the responsibility for the day-to-day maintenance of these same resources. These clients often ask BWI to fill the role of "network administrator" as well.  Still others, seeking to divorce themselves from their IT challenges altogether, empower BWI to function as their "Chief Information Officer", allowing our experienced network architects, engineers and technologists to make operational and budgetary decisions.  That is the flexibility we offer you.  You decide how much you want to handle, and BWI can handle the rest. 

As part of our monitoring and management services, we log each network's vital statistics daily and report these findings to you at intervals of your choosing.  BWI can also tailor a management plan that offers onsite visits from our technology specialists at weekly, bi-monthly, monthly or quarterly intervals. 

While some of our competitors can offer "cookie cutter" pricing on their management offerings, our approach requires us to customize each solution based upon your business' needs and concerns.  We begin each management engagement with a thorough & comprehensive network analysis that lets you know exactly what you have, what conditions exist for problems, and what potential enhancements can be offered to make your network and its resources a more powerful tool for your business.  During the course of our management service, BWI logs each and every issue, regardless of nature, that we address in our helpdesk ticketing system.  This gives us the ability to quickly diagnose ongoing issues using our knowledgebase, and gives us the ability to quantify our management services if so desired.  Again, monthly or quarterly reports of all services rendered are an integral part of our service.

Our mission is to provide our clients a competitive edge in their market space, using high-quality, affordable information-technology solutions and services.  BWI Technologies' remote monitoring and management offerings help us make this mission a reality.

For current rates and terms, please contact BWI Technologies at 817.944.4294 or via email at sales@bwitech.com.